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Return And Refund Policy
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at [email protected] or our contact form https://pawsall.com/contact-us/ and we’ll make it right!
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns, exchanges or refunds must be made within 5-7 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
A. RETURN POLICY
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing mistake
Part of your order is missing from the package
To be eligible for a return, your item must be in the same condition that you received it.
Once a product has been returned, as soon as it is delivered to the return address a full refund will be processed.
If a product is damaged or you are unhappy with the product please contact [email protected] or call us at +1(919)666-2111
B. REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
A change in size
Please check the size chart carefully before ordering, the size chart we have described with each product, we do not accept the return of products when the size customers choose is not suitable. To support customers, we will resend a new product of the right size with the price equal to 50% of the order you bought, please contact us via hotline: +1(919)666-2111 or mail [email protected]
You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to [email protected] and one of the team will follow it up for you.
You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ([email protected]) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP
If you meet the above criteria please shoot us an email to [email protected] Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
C. WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
The item(s) do not have the original tags on them
The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, etc.. which are applied their coupon code.
D. CANCELATION REQUEST
If you change your mind and decide to cancel the order after payment, please contact us immediately in 24 hours after your payment is processed.
If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.
All the requests should be submitted to [email protected] or call us at +1(919)666-2111
Any further questions about our return and refund policy?
Please send us an email at [email protected] and we will help you out to the best of our abilities!
E. RETURN:
If you don’t like the items and want to return it to us for a refund then you need to send the item back to our warehouse, once the returned item is received we will give you a full refund. In case the fault is not on our side, return shipping costs should be paid by the buyer.